Full 25-point door and opener safety check with every visit - springs, cables, rollers, tracks, and your LiftMaster or Chamberlain opener included
You get a price before we start. It does not change when the truck arrives.
Before
After
Before
After
Before
AfterThe Otto’s Garage Door Guarantee
Here’s the thing about a guarantee: it’s only as good as the person who signs it. Otto Reinhardt has been fixing garage doors in Bastrop since 2004, and he’s never hidden behind a fine-print loophole. Every job we do carries the 90-Day Done Right Promise, and you’ll see it written on your invoice. If something isn’t right within ninety days, one call brings Otto back. No runaround, no customer-service queue, no “let me transfer you.” The name on the van is the name on the invoice and the name on the license. That’s the guarantee.
What’s Covered
- Workmanship for 90 days, in writing. If a repair or installation we performed fails because of how we did the work, Otto comes back and makes it right at no charge to you.
- Parts handled honestly. We carry springs, cables, rollers, hinges, openers, and sensors for LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor, and we tell you the truth about what needs replacing and what still has life left in it.
- Cleanup on every job. Old springs, worn rollers, bent track, packaging, grease rags. We haul it out and leave your garage cleaner than we found it. That’s part of the job, not an add-on.
- On-time arrival, every time. We give you a window and we hit it. If weather or a prior emergency slows us down, you’ll hear from Otto directly before you have to wonder where we are.
- Pricing that doesn’t move. The quote you get on the phone is the price at your door. Not a cent more, and you agree to the number before any work starts.
- Background-checked people in your garage. Uniformed, trained, and accountable to Otto himself. The person who shows up carries the owner’s name on their back, literally.
Our Satisfaction Promise
If you’re not satisfied with a job we did, call Otto. Not a form, not an email thread. The man who owns the company answers. Tell him what’s wrong and he’ll schedule a return visit, look at the work with his own eyes, and fix it under the 90-Day Done Right Promise. If it’s a question of parts, he’ll swap them. If it’s a question of workmanship, he’ll redo it. If you got a written estimate from another company and want a second opinion on it, we’ll come look for free, because “free second opinion” shouldn’t be a marketing phrase. It should be what a neighbor does. The promise has teeth because Otto lives here. He sees you at H-E-B on Saturday. He parks his truck twenty minutes from your house. People don’t sign their name to a shoddy job when they know they’ll run into you at the feed store. That’s not a policy. That’s just how it works.
Licensed & Insured Backing
Anybody can print “guaranteed” on a flyer. The real backing is a published address, a verifiable license number, and insurance that actually protects your home. Otto’s Garage Door is licensed and insured, and Otto publishes both before the truck rolls. You can look us up before we arrive. That’s deliberate. A garage door weighs two hundred pounds riding on two springs, and when a homeowner lets someone work on it, they’re trusting that person with their family’s safety and their biggest door. We carry the credentials to earn that trust, and we carry them openly. If the paper were ever questioned, the answer would be the same as the promise: come verify it yourself.
Frequently Asked Questions
No, it’s our workmanship guarantee, and it’s written on your invoice. It covers how we installed or repaired the work, not the manufacturer’s warranty on parts like openers or door panels. If a part fails under its own manufacturer’s warranty, Otto helps you pursue that claim and handles the labor to make it right, which is a level of follow-through most companies won’t touch.
Show it to us within the 90-day window and we’ll talk through it. If the other estimate is for comparable brand, scope, and quality, Otto will match it on that job or make the difference right. The Free Second Opinion works the same way: bring us any written estimate from another garage door company and we’ll evaluate it honestly, even if the job is outside our normal scope, because honesty about pricing is what keeps Bastrop calling Otto.
Yes. Leave a copy of the invoice with the new owner and the 90-Day Done Right Promise travels with the door. Otto stands behind his work regardless of whose name is on the deed. Call (737) 260-7243 and mention the previous owner’s name. If it’s within ninety days of the original job date, it’s covered.
No. The promise starts on the day we finish the job and it’s written on the invoice you already have. No online registration, no mail-in card, no hoops. Otto’s phone number is printed on the invoice. If something goes wrong, the process is one call: (737) 260-7243.
Call Otto anyway. We don’t disappear when the clock runs out. We’ll come look, diagnose honestly, and tell you if it’s a manufacturer issue, a wear-and-tear reality, or something we should have caught the first time. If it’s the last one, Otto will make it right regardless of the calendar. That’s how you serve a county for over 29 years.
Written by Otto Reinhardt, Owner at Otto’s Garage Door, serving Bastrop and the surrounding county since 2004.